Phone Calls
& Video Visits
Stay Connected: A call or video visit can be more than a conversation — it can be a meaningful connection between family and friends, strengthening relationships and offering a source of support.
PHONE CALLS
Stay Connected by Phone
Stay connected through flexible calling options designed to support communication when it matters most. With myViaPath, you can explore available call types, manage funding options, and keep track of account activity in one convenient place.
1
Find Your Person
Search for and connect with your loved one based on facility availability.
2
Calling Options
Discover available call types, including how each option works and how calls can be funded, such as:
Prepaid
Add funds upfront so your loved one can call until the balance runs out. You can add more funds at any time.
Quick Connect
Pay for a one-time, on-the-spot phone call.
Collect
Accept and pay for calls charged to your landline phone account. When you accept a collect call, the charge will be added to that phone account.
3
Fund Usage
Based on availability, you can add funds to your own account, fund calls for another phone number or accept a collect call.
4
Manage Your Account
Add funds, review visit activity, and manage available services from your myViaPath Visits account.
Cash transactions for prepaid phone accounts are processed by TouchPay Holdings, LLC d/b/a GTL Financial Services, a Licensed Money Transmitter, and subject to TouchPay’s Terms of Use and Privacy Policy.
VIDEO VISITS
Connect Face to Face
Make visits more personal with face-to-face video connections through myViaPath Visits. Whether you want to meet instantly or schedule ahead, myViaPath Visits makes it easier to connect from the mobile app, your computer, a tablet, or a video station at the facility.
Find Your Person
Search for and connect with your loved one based on facility availability.
Prepare for the Visit
Review any requirements, confirm your device is ready, and make sure funding is available before your visit begins.
Visit Instantly or Schedule Ahead
Choose the visit option that works best for you, whether you’re connecting right away or planning for a later time.
Manage Your Account
Add funds, review visit activity, and manage available services from your myViaPath Visits account.
Download myViaPath & myViaPath Visits!
For access to video visits download myViaPath Visits app for iOS or Android and for access to messaging, tablet services, and deposits, download the myViaPath app for iOS or Android!
- Secure & Reliable
- Available 24/7
- Trusted Nationwide
Part of the ViaPath ecosystem
Part of the ViaPath ecosystem
GettingOut is now myViaPath
GettingOut is now myViaPath
Access the same trusted, secure communications and account services you rely on, now under our new name: myViaPath, a ViaPath Technologies service.