Effective June 1, 2026: Please be advised, once created, your Friends and Family account will become inactive after 180 consecutive days of inactivity or non-use unless a different practice is required by governing law or contract. If your contact information is provided to ViaPath, and you opt-in to receiving a text and/or email reminder alert, you will receive a text and/or email of the scheduled expiration of your account no later than 30 days before the account expires. After the 180 consecutive days of inactivity or non-use noted above, you will also have an additional 90 days to request a refund; after which, any remaining account balance will no longer be available to you, but will be automatically converted and used to pay for audio calling minutes in ViaPath’s Free Calling Program for incarcerated persons. If an account is used by the account holder at any point in the inactivity period, the inactivity period will be reset. A refund can be obtained by calling customer service at 866-516-0115.